{"common":{"access":"PUBLIC","apiType":"ok","category":["book"],"contentsAccess":"restricted","contentsRightsType":"incr","contributor":["樋上亮一 著","世界書院"],"coordinates":{"lat":35.68962860107422,"lon":139.6917724609375},"database":"dignl","dclass":"318","id":"dignl-2979512","lastUpdatedDate":1785773619137,"linkUrl":"http://dl.ndl.go.jp/info:ndljp/pid/2979512","location":["東京"],"ownerOrg":"ndl","provider":"ndl","temporal":["1953","1953"],"title":"窓口サービィス","titleYomi":"マドグチ サービィス"},"id":"dignl-2979512","rdfindex":{"spatial":["日本 > 東京都"],"temporal":["昭和"],"type":["図書"]},"dignl-rdf:RDF":{"dcndl:BibAdminResource":{"dcndl:bibRecordCategory-s":"R100000039","dcndl:bibRecordSubCategory-s":["A00001","A00000"]},"dcndl:Item":{"dcndl:callNumber-s":"317.36-H464m"},"dcndl:BibResource":{"rdfs:seeAlso_rdf:resource-u":["http://id.ndl.go.jp/digimeta/2979512","https://doi.org/10.11501/2979512","https://dl.ndl.go.jp/pid/2979512"],"dcndl:sourceIdentifier_rdf:datatype_http://ndl_go_jp/dcndl/terms/JPNO-s":"53007192","dcndl:sourceIdentifier_rdf:datatype_http://ndl_go_jp/dcndl/terms/NDLBibID-s":"000000903127","dcterms:identifier_rdf:datatype_http://ndl_go_jp/dcndl/terms/DOI-s":"10.11501/2979512","dcterms:identifier_rdf:datatype_http://ndl_go_jp/dcndl/terms/NDLJP-s":"info:ndljp/pid/2979512","dc:title":{"rdf:Description":{"rdf:value-s":"窓口サービィス","dcndl:transcription-s":"マドグチ サービィス"}},"dcterms:creator":{"foaf:Agent":{"foaf:name-s":"樋上, 亮一, 1904-1979"}},"dc:creator-s":"樋上亮一 著","dcterms:publisher":{"foaf:Agent":{"foaf:name-s":"世界書院","dcndl:transcription-s":"セカイ ショイン","dcndl:location-s":"東京"}},"dcndl:digitizedPublisher-s":"国立国会図書館","dcterms:date-s":"1953","dcterms:issued_rdf:datatype_http://purl_org/dc/terms/W3CDTF-s":"1953","dcterms:issued-s":"1953","dcterms:dateAccepted_rdf:datatype_http://purl_org/dc/terms/W3CDTF-d":"2011-11-10T09:26:43+09:00","dcndl:dateDigitized_rdf:datatype_http://purl_org/dc/terms/W3CDTF-s":"2011-03-31","dcterms:tableOfContents":{"rdf:Description":[{"dcterms:title-s":"目次"},{"dcterms:title-s":"第一章　サーヴィスが築く金字塔"},{"dcterms:title-s":"ホテル王スタットラー"},{"dcterms:title-s":"成功の陰に従業員の訓練"},{"dcterms:title-s":"訓練としつけへの示唆"},{"dcterms:title-s":"第二章　新しい官公庁とP・R"},{"dcterms:title-s":"好意と信頼の重要性"},{"dcterms:title-s":"公衆に信頼せられる道"},{"dcterms:title-s":"官公庁のP・Rと窓口"},{"dcterms:title-s":"第三章　親切窓口"},{"dcterms:title-s":"「前だれがけ」の気持"},{"dcterms:title-s":"相手方の立場になる"},{"dcterms:title-s":"言いようでカドがたつ"},{"dcterms:title-s":"窓口設備への心づかい"},{"dcterms:title-s":"第四章　公正窓口"},{"dcterms:title-s":"応対は無差別平等に"},{"dcterms:title-s":"顔と「キミ頼むよポン」"},{"dcterms:title-s":"大きい不正に通じる道"},{"dcterms:title-s":"第五章　対等窓口"},{"dcterms:title-s":"お客には破れ座ぶとん"},{"dcterms:title-s":"五分と五分の立場で"},{"dcterms:title-s":"官公庁はお城でない"},{"dcterms:title-s":"第六章　安心窓口"},{"dcterms:title-s":"不安と疑惑との解消"},{"dcterms:title-s":"清官にも悩まされる"},{"dcterms:title-s":"事務手続の合理化"},{"dcterms:title-s":"第七章　門口窓口"},{"dcterms:title-s":"官僚政治からの脱却"},{"dcterms:title-s":"役所から足を運んで"},{"dcterms:title-s":"窓口を公衆の門口へ"},{"dcterms:title-s":"第八章　窓口の応対心得十二カ条"},{"dcterms:title-s":"第九章　電話のエチケット十二則"},{"dcterms:title-s":"第十章　旅に拾う"},{"dcterms:title-s":"印象にのこる旅の宿"},{"dcterms:title-s":"みやげ物と乗りもの"},{"dcterms:title-s":"窓口改善の代表的事例"}]},"dcterms:description-s":["資料形態 : テキストデータ プレーンテキスト","コレクション : 国立国会図書館デジタルコレクション > デジタル化資料 > 図書"],"dcterms:subject":{"rdf:Description":{"rdf:value-s":"PR"}},"dc:subject_rdf:datatype_http://ndl_go_jp/dcndl/terms/NDC-s":"317.36","dcterms:language_rdf:datatype_http://purl_org/dc/terms/ISO639_2-s":"jpn","dcterms:extent-s":"121p ; 18cm","dcterms:format_rdf:datatype_http://purl_org/dc/terms/IMT-s":"image/jp2","dcndl:materialType_rdf:resource-u":"http://ndl.go.jp/ndltype/Book","dcndl:materialType_rdfs:label-s":"図書","dcterms:accessRights-s":["国立国会図書館内限定公開","図書館・個人送信対象"],"dcterms:audience-s":"一般","dcterms:source_rdf:resource-u":["https://id.ndl.go.jp/bib/000000903127","http://id.ndl.go.jp/jpno/53007192"]},"digicoreurl-u":"http://dl.ndl.go.jp/info:ndljp/pid/2979512"}}